Privacy Policy - MyNookie Australia

At MyNookie, we are committed to protecting your privacy and personal information. This comprehensive privacy policy explains how we collect, use, store, and protect your data when you use our website and services. We understand that privacy is especially important when purchasing intimate wellness products, and we take every measure to ensure your information remains secure and confidential.

Information We Collect

We collect information you provide directly to us, as well as information automatically collected when you visit our website. Understanding what information we collect helps you make informed decisions about your privacy.

Personal Information You Provide

When you interact with MyNookie, you may provide us with personal information including:

• Account Information: Name, email address, phone number when you create an account
• Billing Information: Billing address, payment method details for order processing
• Shipping Information: Delivery address and contact details for order fulfilment
• Communication Data: Messages, enquiries, and feedback you send to our customer service team
• Survey Responses: Feedback and preferences when you participate in surveys or reviews
• Marketing Preferences: Communication preferences and consent for marketing materials

Information Automatically Collected

When you visit our website, we automatically collect certain information to improve your experience and our services:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, and navigation behaviour
• Location Data: General geographic location based on IP address for shipping and tax purposes
• Cookie Data: Information stored through cookies and similar tracking technologies

How We Use Your Information

We use your personal information for legitimate business purposes that enhance your shopping experience and ensure secure, efficient service delivery.

Order Processing and Fulfilment

• Processing and fulfilling your orders accurately and efficiently
• Calculating taxes, shipping costs, and processing payments securely
• Providing order confirmations, shipping notifications, and delivery updates
• Managing returns, exchanges, and warranty claims

Customer Service and Support

• Responding to your enquiries, questions, and support requests
• Providing personalised product recommendations and expert guidance
• Resolving technical issues and improving our customer service
• Maintaining records of our communications for quality assurance

Marketing and Communications

• Sending you marketing communications about products, promotions, and educational content (with your consent)
• Personalising your shopping experience based on your preferences and purchase history
• Providing relevant product recommendations and wellness tips
• Notifying you about important updates to our services or policies

Website Improvement and Analytics

• Analysing website usage to improve functionality, design, and user experience
• Conducting research to better understand customer needs and preferences
• Developing new products, services, and educational resources
• Ensuring website security and preventing fraudulent activities

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law. Your privacy and confidentiality are paramount to us.

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and providing services to you:

• Payment Processors: Secure payment processing companies that handle credit card transactions
• Shipping Partners: Delivery companies that fulfil and ship your orders
• Technology Providers: Website hosting, email services, and customer support platforms
• Analytics Services: Companies that help us understand website usage and improve our services

All service providers are contractually required to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations, court orders, or government requests
• Protect our rights, property, or safety, or that of our customers
• Investigate and prevent fraudulent or illegal activities
• Enforce our terms of service and other agreements

Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your data security is a top priority.

Technical Safeguards

• Encryption: All sensitive data is encrypted during transmission using SSL/TLS technology
• Secure Storage: Personal information is stored on secure servers with restricted access
• Access Controls: Employee access to personal information is limited and monitored
• Regular Updates: Security systems are regularly updated and tested for vulnerabilities

Operational Safeguards

• Staff Training: All employees receive privacy and security training
• Confidentiality Agreements: Staff members sign confidentiality agreements
• Regular Audits: We conduct regular security audits and assessments
• Incident Response: We have procedures in place to respond to any security incidents

Your Privacy Rights and Choices

You have important rights regarding your personal information, and we're committed to helping you exercise these rights easily and effectively.

Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Update your account information and preferences at any time
• Request a copy of your personal data in a portable format

Marketing Communications

You can control marketing communications by:

• Unsubscribing from email newsletters using the link in any email
• Updating your communication preferences in your account settings
• Contacting our customer service team to opt out of specific communications
• Choosing which types of marketing content you'd like to receive

Data Deletion and Retention

You have the right to request deletion of your personal data. We will honour such requests except where we're required to retain information for legal or regulatory purposes.

How to Request Data Deletion

If you wish to delete your personal data from our systems, you can:

• Contact us directly at support@mynookie.com.au
• Submit a data deletion request through your customer account
• Call our customer service team during business hours
• Send a written request to our business address

Upon receiving your request, we will delete your personal information within 30 days, except where we are required to retain certain information for legal, regulatory, or legitimate business purposes such as:

• Completing transactions and providing customer support
• Complying with legal obligations and regulatory requirements
• Resolving disputes and enforcing agreements
• Maintaining business records as required by law

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and provide personalised content and advertisements.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and personalise your experience
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to:

• View and delete existing cookies
• Block cookies from specific websites
• Block all cookies (though this may affect website functionality)
• Receive notifications when cookies are being set

International Data Transfers

As an Australian business, we primarily store and process your data within Australia. However, some of our service providers may be located overseas. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

Children's Privacy

Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new effective date
• Sending email notifications to registered customers about significant changes
• Providing prominent notice on our website about policy updates

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please don't hesitate to contact us:

Compliance and Regulatory Information

MyNookie is committed to complying with all applicable privacy laws and regulations, including the Australian Privacy Principles under the Privacy Act 1988. We regularly review our practices to ensure ongoing compliance with evolving privacy requirements.

This privacy policy was last updated on September 4, 2025, and is effective immediately for all users of our website and services.

Your privacy matters to us. We're committed to protecting your personal information and providing you with transparency about our data practices.